Terms and conditions

Dermecologie.com online store 514 666-3376


By making an online purchase from our Dermecologie.com online store , you acknowledge having read and understood these terms and conditions and declare that you accept them and are bound by them. Skinco Laboratories Inc. reserves the right to modify, adapt, delete and/or change these terms and conditions of sale at any time, without notice.

Customer base
The online sale of the goods and services offered is only intended for Quebec residents with the legal capacity to accept these terms and conditions and for deliveries required exclusively in Quebec.

Goods and services
a) Price
The prices shown are expressed in Canadian dollars, include order processing fees, and exclude all taxes and delivery costs (delivery fee of $15 per order);
The fees are applicable for the entire territory of Quebec.

b) Conditions
Unless otherwise specified, the promotions displayed cannot be combined with any other offer, bonus, coupon;
The promotions displayed are only valid for Internet orders. They cannot be claimed on site during ephemeral events (Pop Up Shop) or by telephone orders;
General events displayed, such as “10% savings” or “2 for 1” promotions are only applicable on Internet orders;
Promotions apply to the regular prices of our goods and services.

c) Warranty
Laboratoires Skinco Inc. does not guarantee that access to its Website will be uninterrupted, that no failure, error, omission, loss of information transmitted may occur or that no computer virus may be transmitted in connection with the use of its Site;
Skinco Laboratories Inc. shall in no event be liable for damages, of any nature whatsoever, arising from the use of this Site, its products or any information displayed or otherwise communicated on this Site or resulting from any non-performance, error, omission, interruption of services, communication breakdown, delay in transmission, defect, theft or modification of this Site.

a) Procedures
Once you have confirmed the order online, you acknowledge and accept at the same time these conditions of sale, the acknowledgment of having perfect knowledge of them and the waiver to avail yourself of your own conditions of purchase or other conditions;
The articles remain the entire property of Laboratoires Skinco Inc. until payment by the buyer of the full amount of the order and until the package has been deposited at a Canada Post branch by Laboratoires Skinco Inc.

b) Cancellation
Laboratoires Skinco Inc. reserves the right to cancel any order from a buyer with whom there is a late payment or a dispute relating to the payment of a previous order, or for any other legitimate reason arising in particular from the abnormal nature of the order;
Skinco Laboratories Inc. reserves the right to reject, correct, cancel or terminate any order, including accepted orders, for any reason and to limit the quantities of products and services available for sale;
Skinco Laboratories Inc. cannot be held liable for any prejudice whatsoever resulting from the exercise of the rights conferred on it by this clause. In addition, Laboratoires Skinco Inc. cannot be held responsible for damages of any kind arising from errors made by the buyer when entering information for an order.

Secure system
Although Laboratoires Skinco Inc. takes all necessary security measures to protect your personal information and its transmission, the buyer must understand that no company can guarantee the infallibility of their data transmission system at 100%;
Laboratoires Skinco Inc., in the online sales process, is bound only by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

a) Carrier
Skinco Laboratories Inc. exclusively uses the services of Canada Post. Deliveries are made to the address indicated by the buyer, which can only be in the agreed geographical area;
The buyer becomes the owner and solely responsible for the package from the moment the package is dropped off by Laboratoires Skinco Inc. at one of the Canada Post branches for delivery;
The deposit of the package is made after Laboratoires Skinco Inc. has collected the full amount of the order.

b) Deadline
The delivery time is approximately 7 working days after receipt of the order by Laboratoires Skinco Inc. The time frame is given for information only; it may vary, among other things, depending on the destination of the shipment and the availability of the products;
Order processing and shipping are done Tuesday through Friday excluding holidays;
In the event of strikes, accidents, floods, thefts, stock shortages, natural disasters, fires or any circumstances beyond its control, Laboratoires Skinco Inc. is released from performing its obligations and is therefore not obliged to repair the damage that may have been caused;
Laboratoires Skinco Inc. is not held responsible for delays in delivery attributable to the carrier, manufacturers or distributors and does not entitle the buyer to claim damages from Laboratoires Skinco Inc..

c) Availability
The product offers offered are only valid within the limits of available stocks. If one of the products in your order turns out to be unavailable, Laboratoires Skinco Inc. undertakes to inform you as soon as possible by email or telephone. If you wish, you can ask to maintain, cancel or exchange your order by contacting us.

d) Missing item
Upon delivery, if you notice that you are missing one or more items, please contact Laboratoires Skinco Inc. within 2 business days of delivery, having on hand the Internet order number and information relating to the missing product(s).

e) Damage
In the event of damage during transport, the reasoned protest must be made to the carrier by the buyer. We advise you to follow the following steps:
Report the condition of the goods to the delivery person before accepting the delivery (before signature);
Ask the delivery person to write down the damage noted on the delivery note (before signature);
Ask the delivery person to let you check inside the package to see if a product is missing and/or damaged (after signing);
Ask the delivery person for a copy of the signed documents;
Communicate, as soon as the delivery person leaves, with Laboratoires Skinco Inc. to report the situation, with all the relevant information in hand.
When there is no joint written statement of the condition of the goods on delivery, the recipient must contact the carrier directly to indicate the nature of the loss or damage, and this, as soon as possible.

a) Procedures
All complaints, requests for exchange or refund must be made by post within 10 days of delivery, to the following address: 158-1055 Lucien L'allier, Montreal, Quebec H3G 3C4;
Our refunds include taxes and are made by the same payment method you chose when ordering online. If your payment was made by credit card, you will have to wait for the arrival of one (1) to two (2) statements of account before seeing the credit appear on it. You assume the transport risks for the returned products and the return costs. Upon receipt of the package and after checking the items, Laboratoires Skinco Inc. will proceed, or not, with the refund.

b) Non-compliant product
In the event of non-compliance of a product sold, it may be returned to Laboratoires Skinco Inc. which will take it back, exchange it or refund it without penalty, except for the return costs which are the responsibility of the buyer. To obtain an exchange or a refund, the buyer must meet each of the following conditions:

The item must be returned in its original packaging, unopened, in perfect condition;
The item must have kept its seal of freshness intact;
Tell us the reason for the return;
Mail the package prepaid to the following address: Laboratoires Skinco Inc., 158-1055 Lucien L'allier, Montreal, Quebec H3G 3C4.

Personal information
a) Update
You are entirely responsible for updating, without delay, all information concerning you. You will be solely responsible for any loss, damage or additional cost applicable to an order resulting from any false, incomplete, inaccurate or incorrect information that you have provided or failed to update with respect to your account, payment method or personal information.

b) Security
You are fully responsible for the security of your password and for any use made of your account, including all rights, fees, taxes and any other financial or non-financial obligations;
You agree to notify Laboratoires Skinco Inc. without delay by telephone at 514-666-3376 of the loss or theft of your password;
Skinco Laboratories Inc. reserves the right to close an account or refuse to reopen an account of a buyer who does not comply with these terms and conditions, without incurring any liability.

c) Confidentiality
Skinco Laboratories Inc. is committed to obtaining information about its buyers in an honest and lawful manner;
Skinco Laboratories Inc. only collects, uses and discloses its buyers' personal information for order processing and delivery purposes;
Skinco Laboratories Inc. limits access to your personal information only to employees, if any, who necessarily need access to it to perform their duties;
Skinco Laboratories Inc. does not market its user lists.

Intellectual property
The website www. dermecologie.com from Laboratoires Skinco Inc., including its content, software, visual and sound elements, are and remain the exclusive intellectual property of Laboratoires Skinco Inc.;
The Site and its content may not be, in whole or in part, modified, reproduced, distributed, redistributed, copied, adapted or otherwise exploited;
Any link, hyperlink or referral to the Laboratoires Skinco Inc. Website is strictly prohibited without the express written consent of Laboratoires Skinco Inc.

General provisions
Your transactions, orders and these terms and conditions are subject to the laws applicable in Quebec;
Skinco Laboratories Inc. cannot be considered in default or responsible under these terms and conditions if the performance of its obligations, in whole or in part, is delayed or prevented as a result of a situation of shortage of stocks, disruption or total strike of postal or delivery services, force majeure or any circumstance beyond its control.

Skinco Laboratories Inc. and the buyer hereby agree to elect domicile in the judicial district of Montreal, province of Quebec and choose this as the appropriate district for the hearing of any claim arising from the interpretation, application, performance, entry into force, validity and effects of the aforementioned terms and conditions.